Refund Policy
We want you to be delighted with every experience at Angelisse Wellness Haven. If for any reason you are not satisfied with a product or service, please review our refund guidelines below.
Your trust in our brand means everything to us, and we are committed to resolving concerns as promptly and fairly as possible.
Eligibility for Refunds
- Refunds or exchanges are available for unused, unopened products returned within 7 days of delivery, with proof of purchase.
- For services, if you feel that the experience did not meet your expectations, please contact us within 24 hours of your appointment.
- Personal care items, skincare, and opened consumables may not be eligible for returns due to health and hygiene reasons, unless defective or damaged upon receipt.
How to Request a Refund or Exchange
- Contact our customer care team at info@angelissewellness.com or call +63 948 679 1285 within the eligible period.
- Provide your order number, the item(s) in question, and a brief explanation of your concern.
- We may ask for photos or additional details to help us process your request efficiently.
Once approved, we will coordinate with you regarding product pickup or return. Your refund will be processed to your original payment method, unless you prefer store credit.
Processing Time
Refunds are typically completed within 7 business days after we receive the returned item or confirm a service concern. Processing time may vary depending on your bank or payment provider.
Non-Refundable Situations
- Change of mind after a service has been rendered or a product has been opened and used (unless defective).
- Returns requested beyond the eligible period.
- Products not purchased directly from Angelisse Wellness Haven.
If your situation is unique or you are unsure, please reach out. We strive to be flexible and fair with every customer.
Contact Us
For any concerns, assistance, or questions about our refund policy, please do not hesitate to contact us. Your satisfaction is our priority, and we are always here to help you find the best solution.